Jason Smith

Co-founder and Head of Customer Experience

dotCMS

Jason Smith is the Co-founder and leads the customer experience team at dotCMS, where he focuses on helping customers get the most value from their digital experiences. He leads Customer Success, Support, and Professional Services, with a strong emphasis on making sure customers feel supported at every stage of their journey. Jason has spent his career working closely with enterprise teams to solve complex content and digital delivery challenges. He is especially passionate about bridging the gap between technical flexibility and real-world usability, helping organizations move faster without adding unnecessary complexity. Known for his hands-on approach, Jason regularly works directly with customers to understand their goals, remove friction, and ensure long-term success. He believes that great technology only matters if it delivers real outcomes, and that strong partnerships are the foundation of every successful implementation.

Articles by this author

10 Feb 26
Technical Guides
DXP vs CMS in 2026
Choosing between a DXP and a CMS is not about labels. It is about finding the right balance of experience capabilities, governance, and cost for your enterprise. This guide breaks down the DXP vs CMS landscape, compares leading platforms, and explains why many organizations land in the middle with an enterprise CMS approach.
28 Jan 26
Content Management
8 Best Open Source Intranet Software
Looking for the best open source intranet software? Find the top 8 solutions for 2026 to boost productivity and collaboration in your workplace.
15 Jan 26
Content Management
Best Headless CMS Platforms in 2026
Discover the best headless CMS platforms of 2026 for developers, marketers, and enterprise teams. Compare features, pricing, scalability, and ease of use.
21 Nov 25
Product
Multi-Region Hosting for dotCMS Cloud: Zero-Downtime Resiliency Across AWS Regions
Discover how dotCMS Multi-Region Resiliency delivers zero downtime, automatic failover, and global load balancing across AWS and GCP regions.
3 Nov 25
Content Management
What Is Headless CMS?
Learn about headless CMS, how it differs from traditional CMS, and its benefits. Discover how a headless approach enhances content delivery across multiple platforms.
14 Oct 25
Content Management
Headless CMS vs. Composable CMS: Which is Right for Your Business?
Discover the differences between Headless CMS and Composable CMS. Learn their benefits, drawbacks, and how to decide which approach best fits your business.
7 Oct 25
AI in CMS
Making Your Content AI-Discoverable
AI is rewriting the rules of search, and your content strategy needs to keep up. Watch our webinar Making Your Content AI-Discoverable to learn practical steps for structuring, optimizing, and future-proofing your content with dotCMS.
8 Sep 25
Content Management
Headless CMS vs. Decoupled CMS: Which is Better?
Discover the difference between headless and decoupled CMS, their pros and cons, and how to choose the best fit for your business goals with dotCMS.
13 Aug 25
Content Management
Headless SEO Explained
Learn how headless SEO works, how it compares to traditional SEO, and how to optimize content with dynamic rendering, schema, and modeling in dotCMS.